Questions, inaccuracy reports, casino review requests, or just want to say hello — we read every message.
For general enquiries: [email protected]
For review requests: [email protected]
We respond to all messages within 2 NZ business days. Casino review requests may take longer as they require full testing before we can confirm a timeline.
Casino bonus questions, NZ payment method help, inaccuracy corrections, review requests, and general NZ online gambling queries. We cannot intervene directly in disputes between players and casinos.
Monday–Friday, 9am–5pm New Zealand Standard Time (NZST / UTC+12). Messages received outside these hours are responded to on the next business day.
Different enquiry types have different expected response times:
We aim to respond to all emails within 2 business days (NZ business hours, Monday–Friday). Inaccuracy reports are prioritised and typically receive a same-day response. Review requests may take longer as they go through our full testing process before we can respond with a timeline.
We can offer general guidance but cannot intervene directly in casino disputes. For MGA-licensed casinos (Ruby Fortune, Jackpot City, Lucky Nugget, Spin Casino), you can raise a formal complaint through the Malta Arbitration Centre. For eCOGRA-certified casinos, eCOGRA provides a player dispute service. For other casinos, their licence regulator is your best point of contact.
No. We do not sell banner ads, sponsored articles, paid placements, or "promoted" reviews. All content is written independently based on our own testing. We earn affiliate commissions only — and only from casinos we have independently reviewed and recommend. Casinos cannot pay to appear in our rankings.
Yes — use the form above and select "Request a Casino Review" from the enquiry type dropdown. Tell us the casino name and URL. We cannot guarantee reviews for all submissions. If accepted, our full 8-step testing process takes 2–6 weeks. We do not publish reviews for casinos that fail our licence verification or that we cannot test with NZ payment methods.
Thank you — we take inaccuracy reports seriously. Use the contact form above, select "Report an Inaccuracy", and include the page URL, the specific claim that's incorrect, and what the correct information is if you know it. We verify all reports and update pages within 24 hours of confirming an error.
If you or someone you know is struggling with gambling-related harm, free and confidential support is available across New Zealand. These organisations offer crisis support, counselling, and self-exclusion tools.
Online casinos licensed by the Malta Gaming Authority (MGA) are required to offer self-exclusion tools and deposit limits. If you're struggling to control your gambling, use your casino's responsible gambling tools immediately — go to Account Settings and look for "Responsible Gambling" or contact their support team.